ADVOKS GLOBAL · KENYA
National Transport and Safety Authority (Transport Network Companies, Owners, Drivers and Passengers) Regulations
11. Duties of transport network companies
Edition: 2022-12-31 · In force
11. Duties of transport network companies
Each transport network company shall—(a)ensure that all the vehicles in its fleet have a valid transport network vehicle license;(b)report any accident that results in any death or serious injury to the Authority within twenty-four hours after the accident;(c)ensure that any transport network vehicle or driver whose license is suspended or revoked by the Authority cannot access the transport network platform during the period of suspension or revocation upon communication from the Authority;(d)ensure that all vehicles under its transport network platform have valid insurance covers;(e)provide the Authority with any information or documentation requested for within 72 hours of the request being received;(f)ensure that appropriate action is taken following the submission of complaints within a reasonable timeframe;(g)ensure that the motor vehicles in its fleet have valid certificates of worthiness; and(h)provide a panic button with appropriate response for the drivers and passengers in the digital platform which shall be connected to a response centre which will be manned at all times.