ADVOKS GLOBAL · KENYA
The Banking (Credit Reference Bureau) Regulations
23. Disclosures
Edition: 2022-12-31 · In force
23. Disclosures
(1)A bureau or agent shall, before making a disclosure under these Regulations, require a customer to identify himself or herself.(2)A disclosure by a bureau or agent may be made in writing, in person, during normal business hours, and, on reasonable notice, by telephone, email or any other electronic means, if available to the Bureau or agent, as the requesting person may choose.(3)The customer may be accompanied by one other person of his or her choice, who shall furnish reasonable identification before he or she is allowed, on the instructions of the customer, to have access to the customer information.(4)A bureau or agent shall require the customer to grant written or oral permission to discuss the customer's information whenever a third party is present and where the third party is authorised to act on behalf of the customer in respect of the customer's information.(5)A bureau shall appoint trained personnel to explain to the customer any information furnished to the customer where such explanation is needed by the customer.