ADVOKS GLOBAL · KENYA
National Transport and Safety Authority (Transport Network Companies, Owners, Drivers and Passengers) Regulations
14. Operations of transport network companies
Edition: 2022-12-31 · In force
14. Operations of transport network companies
(1)A transport network company shall be required to provide passengers with the following information before a trip that has been booked through a transport network platform commences—(a)the motor vehicle’s make and model to be used during the trip;(b)the motor vehicle’s registration number;(c)the transport network driver’s name;(d)the transport network driver’s photo; and(e)the estimated fare that shall be presented in a clear and transparent manner prior to a passenger accepting a ride.(2)A transport network company shall put in place a system to verify the identity of each passenger during enrollment on to the transport network platform.(3)A transport network company shall provide a printed or electronic receipt to the passenger at the conclusion of every trip.(4)The receipt provided under subregulation (3) shall include the following information—(a)the rates, fees or surcharges charged for the trip;(b)the date and time of the trip;(c)the location at which the passenger was picked up and location which the passenger was transported to;(d)the transport network driver’s name;(e)the transport network vehicle used during the trip and its motor vehicle registration number; and(f)the duration and distance of the trip.(5)A transport network company shall put in place measures to guarantee the security, protection and privacy of the transport network driver and transport network passenger.(6)The personal information of the transport network driver and transport network passenger collected, processed or otherwise used in relation to a transport network service shall be protected, processed or otherwise used in accordance with the Data Protection Act.(7)A transport network company shall maintain and publish for the benefit of its transport network passengers a service support system with the capability to leave messages at all times and where such messages shall be responded to within twenty-four hours by the company.(8)A transport network company shall provide a system through which passengers can retrieve items that may have been left behind after a trip in a transport network vehicle.(9)A transport network company shall not discriminate against passengers with special needs or disabilities including by ensuring that there are no additional charges or increased fares and wheelchairs and service animals are adequately accommodated during the provision of a transport network service.(10)A transport network company shall configure its transport network platform to ensure that after eight hours of continuous services in a twenty-four-hour period, the driver shall log out of the platform for at least four consecutive hours.(11)During a trip, no other person, except a transport network driver, shall be permitted to be in the transport network vehicle without the express consent of the transport network passenger.