The Capital Markets (Conduct of Business) (Market Intermediaries) Regulations

10. Cold calling

Edition: 2022-12-31 · In force

10. Cold calling

A market intermediary shall not, for the purposes of soliciting business relating to a regulated activity, make unsolicited telephone calls or attend at any property, unless it has established and monitors the implementation of operational and procedures to—

(a)maintain a Do-Not-Call list of prospects that is updated whenever any contacted person requests not to be called again;

(b)train staff on the use of the Do-Not-Call list;

(c)limit the making of calls to between 8 a.m. and 5 p.m.;

(d)oblige the callers to state their first and last names at the commencement of the call;

(e)oblige the callers to state the firm’s name and address and the fact that it is licensed by the Authority at the commencement of the call;

(f)oblige the caller to provide a detailed overview of any product being marketed by the market intermediary prior to soliciting any offers;

(g)record and avail copies of all recordings to the Authority for inspection.

← Previous provision Next provision →

Source: Kenya Law